Meet Hannah, a vetted domestic cleaner at Wecasa based in London. She explains the advantages of being a Wecasa partner and her best cleaning tips. Wecasa offers at-home services across a broad range of services (cleaning, beauty, massage and haircut) by connecting local talents with customers.
Can you give a quick introduction about yourself?
My name is Hannah, and I initially worked as a pastry chef. I have been a Wecasa partner for over a year. I needed more working hours, so I went online and found Wecasa. I registered super quickly.
What are the advantages of being a Wecasa partner?
Everything is operated through the Wecasa pro app. It’s very flexible as I can choose where and when I want to work. It really suited well with my other work. I continue working as a pastry chef but only do the evening shifts. With Wecasa, I get to do a 2-hour cleaning job or sometimes a 4-hour cleaning job, whatever arrives on the app randomly. I accept or decline. The app is well-built, and I get reminders of appointments. Overall it’s very suitable for my lifestyle.
What made you decide to sign up as a Wecasa partner?
It all started because I wanted fewer hours doing the pastry job as it was so hectic and stressful. I needed a calm working environment, so I found Wecasa cleaning. This is much more peaceful and takes more stress off my life, and the pay is also really good.
What do you like more about your job as a cleaner?
I really do take so much pride in cleaning. I didn’t realise how much I liked it. It’s just really peaceful. I get this proud feeling when something is dirty and then becomes clean. It makes me happy and fulfilled. The customers are lovely. They make me feel comfortable as soon as I enter their home.
I have three tips:
- The first one would be communication with customers. I always contact them before the appointment to understand their expectations. Some people want to focus on dusting, others bathrooms and limescale. Everyone has their own needs. I contact them directly through the app; it’s super easy. That way, I can adapt and maybe bring the appropriate product.
- The second tip would be time management. I always have a watch on to ensure I am not overspending in certain areas and keep within the 2 hours if that’s what the customer has booked. I always start with the bathroom, on the dirtiest area like the bathtub or the toilets. I usually dust the shelves at the end. This way, I start with the most challenging job to the least hard. Having a timer on enables you to have an even clean everywhere throughout the house.
- The third tip is to bring products even if the customers provide them. I have three on me: stain remover, mould remover and limescale remover. Sometimes customers need to be made aware of suitable cleaning products so they might have the cheapest product, but the key is to use really good products. It’s more pricey, but in the long run, it will cost down your time as you won’t need to spend so much time scrubbing the area, and the customer will be happy because you would have done such an excellent job so that he will rebook a session with you. I know it looks like you are spending money, but in the short term, you will get it back.
So, in conclusion, communicate with the customer before the appointment, be thorough with timekeeping, and finally, bring specific cleaning products.
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