At Wecasa, our job is to develop local services. We connect at-home professionals with clients. We intelligently do this while respecting everyone in the process and keeping it human.
A cleaning code of conduct: what for?
At Wecasa, a successful cleaning session means having a spotless home afterwards, but it also means a service carried out under good conditions. We do not sell products but services provided by people. Therefore, we put human beings at the centre of our concerns.
Two’s company, three is (not) a crowd.
At Wecasa, cleaning involves three parties:
- The professional commits to keeping their appointments and doing their best to conduct a qualitative cleaning session. We cannot promise perfection because we offer a human service. And humans can make mistakes.
- The client commits to welcoming the professional in appropriate conditions.
- The Wecasa team is committed to being a liable and respectful app, i.e. listening to the professionals and the clients before, during and after a session.
I, as a Wecasa cleaning customer, undertake to
As a cleaning customer, I undertake to respect the Wecasa cleaning partner (and treasure them) throughout the partnership.
I will warmly welcome the domestic cleaner. I will be polite and remember to offer them a glass of water (Bonus if this is done with a smile)
I will respect the domestic cleaner regardless of gender, religion or skin colour. If this is the first time meeting them, I will show open-mindedness and trust her proficiency. Human first and foremost.
I will share my expectations at the beginning of the session by offering a tour of my home, showing them where the products are, and answering any questions they may have. I will trust them regarding feasibility: the domestic cleaner will tell me what is achievable within the time booked. I will remember that a cluttered flat always requires more time than a minimalist one.
I will share my realistic expectations. I can follow Wecasa’s recommendation to assess if I booked the correct amount of time. In case of doubt, I can re-evaluate the session duration with the domestic cleaner on the day. I will remember that cleaning is an intense physical activity. Household cleaners are not robots but professionals. No one is a superhero.
I will make sure that my home is in a well-maintained state. The role of the domestic cleaner is to help carry out daily cleaning, not to scrub from top to bottom a mouldy house.
I will tidy up my home before the session. If the domestic cleaner needs to declutter the area first, they cannot clean effectively. The more I tidy up before the session, the more successful my cleaning will be.
I will provide the professional with adequate equipment: A working hoover, a clean mop, and a broom. Yes, conducting a successful cleaning session without working equipment is complicated.
Regarding products, 3 to 4 products are enough. The essentials? Cleaning vinegar, grease remover and disinfectant. Do not forget a cleaning cloth and a pair of cleaning gloves. Don’t have any? Select the “products supplied” option when booking. Please note: this option only concerns the products; you must always provide the equipment.
I will share my feedback with the domestic cleaner directly after the session or through the satisfaction survey. If I have improvement ideas, I will tell them with respect and kindness. If I am satisfied with their work, I will remember to say thank you – easy and simple, but it’s always lovely to hear it. I have the option of leaving a tip.
By respecting the above, you are set for a successful cleaning session. Are you experiencing an issue? The Casacenter (our customer service) is here to help you. We promise to find the most appropriate solution for all parties in case of a problem.
I, as a Wecasa domestic cleaner professional, undertake to
I will come alone and on time for the appointment. The session is booked with me and only me. No one else is allowed to go in my place. This is a matter of security for both the client and myself.
I will respect my commitments (date and time of the appointment). In case of a delay or unexpected event, I will let my client know as soon as possible through the Wecasa app.
I will respect the client as a person, regardless of gender, religion or skin colour.
I will be professional: I will remember to introduce myself and respect basic hygiene rules such as washing my hands and wearing clean, professional clothes (including indoor shoes). I will respect the number of cleaning hours purchased by my client. This is a contract between the client and me.
I will provide the best quality cleaning I can do. If I need training to improve my cleaning techniques, I will ask Wecasa. As a professional cleaner, I am confident in my skills. If the client’s requests are unrealistic, I will let them know. We will set priorities together. I have the right to make suggestions.
I will communicate with the client, taking into account their requests and will not hesitate to ask questions if I have any.
I will take care of the client’s home and ensure nothing is damaged. If a problem occurs (breakage or other), I will inform the client or Wecasa. The insurance is here to cover me in case of damage.
I will take care of myself and my well-being. Cleaning is a demanding and intense job. I will make sure to have days to rest and not overload my working days. (We recommend 3 cleaning sessions per day)
We at Wecasa undertake to
Choose fair prices for our partners. For every order, every professional receives £12/hour. Wecasa has the most attractive rate on the market. We undertake to pay our partners as quickly as possible (depending on their request: either at the end of the week or at the end of the month), including in case of an unpaid session by a customer, thus ensuring our role as a trusted third party.
Promote local know-how. We will always connect professionals with clients near them.
We listen to our professionals’ partners and our clients. We are available 6 days a week.
We systematically compensate the professionals if the client is not available anymore.
We build a fair algorithm allowing everyone to have a chance to get appointments. Our main criterion is to reward local talents.
We aim to switch the perception of at-home services and make what is invisible seen. The housekeeping profession provides a real added value and a massive help in one’s daily life. Sadly, this is not often how it is perceived. We wish to enhance the true value of this often unfairly considered job by revealing the talent of our Wecasa partners and by highlighting them on our channels.
We respect clients and professionals as individuals, regardless of their gender, religion or skin colour. Any breach will result in blocking the customer’s account and the impossibility of booking ever again. Yes, we are tough.
We guarantee the safety of our customers by systematically vetting all our pros: We check the DBS and make sure professionals have previous experience. We also ensure the safety of professionals by being reachable in case of problems.
